Business discovery
Document the current counter, production, account, route and management workflows.
Configure, test, train and go live
Onboarding and Support Built Around the Business Workflow
A software subscription only creates value when the prices, services, staff, printers, payment rules and production steps have been configured and tested for the real operation.
Data assessmentConfigurationStaff trainingGo-live testingAU & NZ support
Onboarding and Support Built Around the Business Workflow
DRY CLEANING MADE EASYDCMEasy POS workflow
LiveCOUNTEROrders
FACTORYProduction
CUSTOMERSSMS Ready
COLLECTIONControl
Drop off→Track→Produce→Pay→Collect
01Front counter ticketCustomer, garments, due date and paymentReady
02Production visibilityItems, status, notes and assemblyLive
03Customer communicationSMS, payment and pickup pathwaySent
The direct answer
What should happen before a dry-cleaning POS goes live?
The business and DCME should agree the service catalogue, price lists, customer migration, user roles, payment rules, printers, production flow and reporting expectations. Complete drop-off-to-collection testing is then required before staff rely on the live system.
Built for the whole workflow
- Business and source-data discovery
- Provider, location and user setup
- Services, prices and customer configuration
- Printer, payment and SMS checks
- Role-based staff training
- Go-live and post-launch review
Verified capability
Implementation is an operational project, not a login email
DCME connects the practical steps that happen across a garment-care business rather than treating every order as a simple retail sale.
Data assessment
Review available customers, prices, open work and historical records before promising a conversion.
Configuration
Set locations, staff, services, prices, due dates, payments, printers and permissions.
Complete testing
Run real scenarios including refunds, pay later, rework, route work, account orders and collection.
Role training
Train counter, production, manager and head-office users on their own responsibilities.
Post-launch review
Check data, tickets, payments, printing, staff questions and owner reports after go-live.
Connected workflow
From customer arrival to completed order
Each stage keeps the customer, ticket, items, payment and operational status connected.
Discovery meeting
Confirm business size, services, terminals, locations, accounts, routes and technology goals.
Data and hardware assessment
Review source files, workstations, printers, scanners, network and merchant equipment.
Build the provider
Configure business, locations, users, services, prices, templates and operational rules.
Test end to end
Complete drop-off, production, payment, SMS, route, ready and pickup scenarios.
Train and approve
Give each user group practical training and obtain approval for go-live.
Support and improve
Resolve launch issues and then move into reporting, customer recovery and process improvement.
Operational depth
Control the detail without slowing the counter
The system can be configured around the services, people, locations and reporting requirements of the business.
Preparation
Know what is being changed.
- Current workflow map
- Source-data inventory
- Hardware and printer list
- Service and price-list review
- Risk and go-live plan
Training
Teach the work, not just the buttons.
- Front-counter scenarios
- Production and assembly
- Refund and exception handling
- Accounts and routes
- Management reports and permissions
Ongoing support
Keep the system aligned.
- Australian and New Zealand support pathway
- Issue diagnosis and troubleshooting
- Configuration review
- Release and security updates
- Growth and module planning
Who it serves
Choose the workflow that matches the business
DCME can support a single operation, a plant with agencies, or a connected multi-store group without forcing every business into the same operating model.
First digital system
For businesses replacing paper, spreadsheets or a generic cash register.
Existing software
For operators moving customer and transaction information from another POS.
New service or location
For current DCME users adding routes, accounts, stores, lockers or production technology.
New team members
For businesses requiring repeatable role training and documented procedures.
Direct answers
Questions buyers ask
Clear software decisions come from clear questions. These answers describe DCME’s current product direction and commercial terms.
View all FAQsIs setup included in the software price?
Hands-on setup, data migration, hardware, SMS credits, merchant fees and optional add-ons can be separate from the core subscription. The scope is confirmed before work begins.
Will DCME import all of our old data?
The migration scope is agreed after the source data is inspected and tested.
Can staff be trained by role?
Yes. Counter, production, management, route and head-office users should be trained on the functions and permissions relevant to them.
Can we use existing hardware?
Existing workstations, printers and devices can be assessed. Compatibility is confirmed by model and required workflow.
What support is available after go-live?
DCME provides an Australian and New Zealand support pathway for approved software, configuration and operational questions.
Continue your research
Related software and business pages
Australian garment-care software
See this workflow working inside DCME.
Book a practical demonstration using your store type, services, terminal requirements and future technology plan.